It means that there was an error in the payment channel system when completing the transaction. Don't worry, we have the transaction log and will help you fix the problem.
Contact our customer service team via this form and submit the following information:
1. Telephone number (if available):
2. Merchant name:
3. Date and time:
4. Amount:
5. Proof of payment:
Also check the "Service Announcements" section of this website.
We will post any active technical issues on that page.
We apologize for any inconvenience.